TEST REGION Riverboats Music Festival

FREQUENTLY ASKED QUESTIONS


WHERE

Where is Echuca-Moama?

Echuca-Moama is in northern Victoria on the banks of the Murray River, approximately 200kms (2.5 hours) from Melbourne. It is situated on the Northern Highway, roughly one hour from Bendigo and 45 minutes from Shepparton. Mr Google has prepared a map for you here

Where in Echuca-Moama is Riverboats held?

All performances take place at the Festival Hub, located at Aquatic Reserve – Heygarth Street, Echuca. Aquatic Reserve is situated right next to the Echuca-Moama Visitor Information Centre, so follow the blue tourist information signs as you’re coming into town – alternatively, click here to download a map

DATES

When is the next festival?

The 2018 Riverboats Music Festival will be staged from Friday, February 16 to Sunday, February 18 2018

And then?

  • Riverboats 2019 | February 15 - 17, 2019
  • Riverboats 2020 | February 14 - 16, 2020

TICKETS

How do I buy a ticket and when do they go on sale?

Tickets to Riverboats 2018 will go on sale at 9am on Monday, October 9, 2017

I’ve lost / forgotten my ticket

If you purchased tickets online via Trybooking and have lost the email sent to you at the time of purchase, follow the link below and TryBooking will resend a link to your tickets:

www.trybooking.com/html/lostTickets.shtml

If you arrive at the Festival Hub without your ticket you will need to present a valid form of photo ID for us to reissue.

For complete ticketing terms and conditions please click here

Where do I pick up my ticket / exchange my paper ticket for a wristband?

Upon arrival at the Riverboats Music Festival you must present your printed TryBooking e-ticket to the Festival Box Office located at the main entrance to the Festival Hub at Aquatic Reserve – Heygarth Street, Echuca.

Your e-ticket will then be exchanged for a wristband which you must wear at all times to gain access to the Festival.

Patrons who purchased tickets over the phone or in person via the Echuca-Moama Visitor Information Centre and provided a valid email address will receive a link to their tickets via email. In the event that this email is misplaced, patrons are required to present a valid form of ID or credit card to the Festival Box Office. Provided this identification matches the booking, entry wristbands will then be issued.

Can I leave the Festival Hub and come back in?

Yes you can, your Festival wristband allows you to come and go as you please all weekend

My plans have changed. Will you refund my ticket?

No refunds or exchanges are available

Is there an early bird discount?

Unfortunately not

Are there any concessions on tickets?

A children’s ticket is available (13 to 17 years of age). Please note children 12 years and under are free and don’t require a ticket

Is there a family ticket available?

Yes – A discount family ticket allows entry for x2 adults and x2 children (13-17 years of age)

I need to bring a carer to assist me

Not a problem – the Riverboats Music Festival supports Companion Card. Simply ask your Companion to present their Companion Card upon arrival at the Festival Box Office and we will provide them with a festival wristband that matches your own

PROGRAM

Where can I find the Riverboats 2018 artist lineup and schedule?

The Riverboats 2018 lineup will be announced at 9am on Monday, October 9, 2017

Can I get my hands on a printed program before the Festival?

Yes. The official Riverboats 2018 program will be available from the Echuca-Moama Visitor Information Centre from late January 2018 as well as at the gate during the event

When do performances start and finish?

The complete Riverboats 2018 schedule will be announced on Monday, October 9, 2017

ACCOMMODATION

Where can I stay?

Echuca-Moama has a fantastic range of accommodation options available – the Echuca-Moama Tourism Association runs a booking service for the majority of accommodation operators, so for further information visit www.echucamoama.com or phone the Echuca-Moama Visitor Information Centre on 1800 804 446

ACCESS

Where can I park?

If you are staying in town, please consider walking to Riverboats from your accommodation. Should you need to drive, there is parking available along Heygarth Street, at the Echuca-Moama Visitor Information Centre and around town. Please make sure you observe all parking signs and road closures, as the Shire of Campaspe’s parking inspectors are outstandingly good at their jobs

What services are available for people with a disability?

Patrons requiring disabled access to the Riverboats Music Festival must purchase / collect their tickets from the Festival Box Office on Heygarth Street before proceeding to the disabled parking area. Short-term parking spaces located in front of the Festival Box Office will be reserved to allow disabled patrons to pull in and collect their tickets

Once tickets have been collected, the disabled parking area is accessed by driving through the Echuca-Moama Visitor Information Centre carpark – after entering the carpark drive straight past the front doors of the Visitor Centre (on your left), around the right hand side of the building and along the dirt track, following the festival signs

Can I get to the festival on public transport?

Yes – V/Line run a number of train and coach services to Echuca from Melbourne, Bendigo and Shepparton – for further information visit the V-Line website

PERFORMING AT THE FESTIVAL

How do I apply to perform as part of Riverboats?

Each year we receive a large number of enquiries from artists wishing to perform at Riverboats. We do not have a formal application process or cutoff date (we do however launch in October each year, so bear this in mind), so if you would like to be considered please email information and links to your music through and we'd be happy to have a listen. And rest assured we'll always get back to you - it's only polite.

Can I busk?

Unfortunately given our small festival site we are unable to allow buskers within the festival hub. In addition, the Shire of Campaspe does not permit buskers to perform around town

MEDIA

I am a journalist/photographer and would like to cover Riverboats. Can I get accreditation?

For further information on media accreditation please contact our Festival publicists Mary Thompson mary@tspublicity.com.au or Tatia Sloley tatia@tspublicity.com.au 

OTHER BITS & PIECES

Can I bring my own food and drink?

As a fully licensed venue, strictly no alcohol can be brought into the festival hub. You are however welcome to bring in your own food, bottled water and soft drink

Can I buy food and drink at Riverboats?

Absolutely – Riverboats has teamed up with some of Victoria’s best food producers to serve up a delicious range of food over the festival weekend, whilst our two bars will stock a range of beer, wine and RTD spirits

Will merchandise be available at Riverboats?

Yes – our on-site merchandise tent will stock a range of Riverboats items, as well as albums from artists performing across the weekend

What should I wear?

Northern Victoria in February is generally very warm, however it can get particularly chilly at night so remember to bring a jacket. We’d also suggest packing sunscreen, insect repellent and a hat – and footwear must be worn at all times

What kind of seating is available?

A limited number of plastic chairs and tables will be available, however you are welcome to bring your own low chair or picnic rug. Strictly no large market-type umbrellas or shade structures of any kind are allowed to be brought into the festival hub

Can I bring my dog?

Pets of any kind are not permitted within the festival hub with the exception of guide dogs

Can I bring my camera?

Yes, you can, however audio or video recording is not permitted

Is there an ATM on site?

No, however there are numerous ATMs on Hare Street, approximately 300 metres from the festival hub – the Riverboats Box Office and Festival Bars will also have EFTPOS facilities available

Is Riverboats safe for kids?

Like any major event there will be a lot of people dancing, drinking and generally having a good time at Riverboats. With this in mind it is very important that parents keep one eye on the kids at all times.

In addition (and this is very important), a small creek runs through the festival hub into a dam. Please note neither the creek nor the dam are fenced, so if you have very little children please keep an eye on them at all times.

I would like to apply for a market stall at Riverboats

Unfortunately given our limited size we are unable to accommodate stall-holders


Still have questions? Email info@riverboatsmusic.com.au or phone 1800 804 446 and we'd be happy to help